When an ERP system goes live, teams inevitably face a surge of incidents, questions, micro‑errors and functional adjustments that never appeared in test environments. This does not mean the project was poorly executed; it simply means the system is experiencing real‑world conditions for the first time.
Business Central Update 28.0 introduces improvements that—although Microsoft does not label them this way—enable a concept that implementation teams should adopt immediately:
The Stabilisation Backlog
A parallel, temporary backlog designed exclusively to absorb, classify and resolve everything that happens between day one of go‑live and the moment the system stabilises.
1. What Is the Stabilisation Backlog?
It is an independent backlog, separate from the traditional Product Backlog, created to:
- Capture real incidents occurring in the production environment
- Separate “stabilisation noise” from genuine product evolution
- Prevent the Product Owner from being overwhelmed with non‑enhancement tickets
- Provide traceability for everything happening in the first weeks
- Prioritise based on operational impact rather than user pressure
This backlog does not compete with the Product Backlog; it protects it.
2. Why Does Update 28.0 Make It Possible?
Update 28.0 introduces key improvements that allow stabilisation to be managed with far greater precision:
✔ Richer, more accessible telemetry
It helps identify error patterns, response times, integration failures and abnormal behaviour. Official link: Monitorización y análisis de telemetría – Business Central | Microsoft Learn
✔ Better environment administration
It is now easier to clone, restore and compare environments to reproduce incidents. Official link: Comprendiendo la infraestructura de Business Central online – Business Central | Microsoft Learn
✔ Improved event traceability
System event logs are clearer, making it easier to distinguish functional errors from data or configuration issues. Official link (Update 28.0): Qué hay de nuevo o cambiado en Business Central 2026 ola de lanzamiento 1 – Vista previa de la actualización 28.0 – Business Central | Microsoft Learn
✔ Performance and UI consistency improvements
These reduce user friction, which in turn decreases the number of false incidents.
3. How to Build the Stabilisation Backlog (Step by Step)
Step 1 — Create a dedicated board
Use Azure DevOps or Jira with a board named: “Stabilisation Backlog – Go‑Live + 30 Days”
Step 2 — Define stabilisation‑specific categories
Avoid standard categories. Use these instead:
- Real incident (bug)
- Functional adjustment
- Data error
- Process error
- User friction
- Training gap
- Unexpected behaviour
Step 3 — Connect telemetry to incidents
Every incident should include a mandatory field: “Is there telemetry evidence?”
This eliminates subjective debates.
Step 4 — Prioritise based on operational impact
Not based on who shouts the loudest.
Step 5 — Review the backlog every 48 hours
This is where your “48‑hour meeting” fits perfectly.
4. Realistic Example of How the Stabilisation Backlog Works
Incident: “Users report slow performance when opening the Customer List.”
Before the Stabilisation Backlog:
- Mixed with enhancement requests
- Product Owner overwhelmed
- No evidence
- Time wasted
With the Stabilisation Backlog:
- Logged as “User friction”.
- Telemetry reviewed → SQL query spikes detected.
- Issue reproduced in a cloned environment.
- Misconfigured filter identified.
- Fix validated within 24 hours.
Outcome: Less noise, more control, faster stabilisation.
To conclude
The Stabilisation Backlog is not a trend or a theoretical concept. It is a practical tool that, thanks to Update 28.0, becomes more powerful and more necessary than ever.
It enables teams to:
- Bring order to go‑live chaos
- Protect the Product Backlog
- Accelerate stabilisation
- Make decisions based on data
- Reduce user friction
- Prevent minor issues from becoming crises
In essence, it is the difference between surviving go‑live and mastering it.
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