In ERP environments, leadership is often assessed through operational indicators: meeting deadlines, reducing errors, improving process efficiency. While these metrics are useful, they don’t always reflect what truly matters: the human, strategic and transformational quality of leadership.
This post invites you to look beyond technical performance and explore KPIs that evaluate how you lead—not just what you deliver.
Why Do We Need Different Indicators?
An ERP system like Business Central can show whether an invoice was posted, inventory reconciled, or a workflow executed. But it can’t tell you whether your team trusts you, whether decisions are understood, or whether the culture you’re building is sustainable.
As James Kouzes and Barry Posner (creators of the Leadership Practices Inventory) put it:
“What leaders do determines whether people become engaged or disengaged.”
KPIs That Actually Measure Leadership (Adaptable to ERP Contexts)
1. Functional Trust Index
Do your team members validate decisions without constant supervision? This KPI measures how many key users execute complex processes autonomously—because they understand the “why” behind the “how”.
2. New Version Adoption Rate
Does your team embrace ERP updates without resistance or delay? This indicator reveals whether change is perceived as evolution or threat.
3. Operational Autonomy Level
How many processes run without direct leadership intervention? Strong leadership doesn’t control—it enables. This KPI tracks how many key processes are executed without unnecessary escalation.
4. Emotional Impact of Leadership
How is your leadership perceived during times of crisis or change? This KPI isn’t found in the ERP, but in conversations, talent retention, and how errors are handled.
Academic References Supporting This Perspective
- Universidad Nacional Federico Villarreal (2023): Empirical review of transformational leadership in educational settings, using the Multifactor Leadership Questionnaire (MLQ) and Leadership Practices Inventory (LPI) as key instruments. www.scielo.org.pe
- BSC Designer – University Scorecard Example: Strategic map applied to educational institutions, measuring not only academic performance but also participation, retention and organisational culture. Un Ejemplo de un Cuadro de Mando Universitario con KPIs
In closing:
Your leadership isn’t measured solely by what the ERP records. It’s measured by what your team feels, understands and sustains when you’re not watching. The KPIs that truly matter don’t live in the balance sheet—they live in the culture you build every day.
What KPI reflects your leadership today? And which one would you like to start measuring?
Thanks so much for reading my content!
Deja un comentario